Privacy Policy
Effective Date: October 15, 2025
Company Name: Eric Gauthier – EGC Home Renovations
Address: 33 Karla Dr, North Bay, ON P1A 3W8
Phone: 1-705-845-6865
Business Hours: Monday – Friday, 8am–8pm
Website: https://egchomerenovations.ca
1. Opted-in SMS Information
Eric Gauthier – EGC Home Renovations values your privacy and is committed to not sharing, selling, or otherwise disclosing your opted-in SMS information to third parties. Your phone number and any information related to your SMS subscription will not be shared with any external entities unless required by law or in connection with a legal obligation.
2. Commitment to Privacy
We respect your privacy and take the protection of your personal information seriously. This Privacy Policy explains how we collect, use, and safeguard your information in accordance with PIPEDA and CASL.
3. Information We Collect
We may collect the following information from you:
- Name, phone number, and email address when you submit a contact or quote form.
- Project details or renovation interests provided voluntarily.
- SMS consent information (date, time, and method of opt-in).
- Website analytics data such as IP address, browser type, and pages visited (for security and site performance).
4. How We Use Your Information
Your information is used to:
- Respond to service inquiries and provide estimates.
- Confirm, remind, and follow up on appointments.
- Send promotional offers and updates (only if you have opted in).
- Improve our website and customer experience.
- Comply with legal or regulatory obligations.
5. SMS Communications and CASL Compliance
In compliance with Canada’s Anti-Spam Legislation (CASL):
- You will only receive SMS messages if you have expressly opted in.
- Each SMS includes instructions to Reply STOP to unsubscribe at any time.
- Consent records are securely stored and maintained.
- We do not use purchased or third-party contact lists.
6. Sharing and Disclosure
We do not share or sell your personal or SMS information to outside organizations.
Information may only be disclosed:
- To comply with Canadian laws or lawful requests.
- To protect the rights, property, or safety of EGC Home Renovations or others.
- To trusted service providers who assist us in operations (and who are bound by confidentiality obligations).
7. Data Retention and Security
We store personal data only as long as necessary for business, legal, or regulatory purposes.
Appropriate security safeguards (encryption, restricted access, and secure servers) protect your information from unauthorized access or disclosure.
8. Access and Control
You have the right to:
- Access your personal information held by us.
- Request corrections or updates to that information.
- Withdraw consent for communications at any time by contacting us at https://egchomerenovations.ca/contact or replying STOP to an SMS.
9. Cookies and Tracking
Our website may use cookies or analytics tools to improve functionality and measure usage.
You can disable cookies through your browser, but some features may not function properly.
10. Third-Party Links
Our website may contain links to other websites.
We are not responsible for the privacy practices of those third parties.
11. Updates to This Policy
We may update this Privacy Policy from time to time.
The updated version will be posted on this page with a revised effective date.
12. Contact Information
If you have questions or concerns about this Privacy Policy or our data practices, please contact:
Eric Gauthier – EGC Home Renovations
📍 33 Karla Dr, North Bay, ON P1A 3W8
📞 1-705-845-6865
🌐 https://egchomerenovations.ca